Sort the request first
New patient, emergency advice, routine check-up, treatment question, or appointment change.
Preview concept - Cross Hands patient flow
A clearer mobile route for new patients, urgent questions, and follow-up.
A focused website direction for Llandeilo Road Dental Surgery that keeps the calm local-practice tone and adds a more trackable path: patient need, contact details, WhatsApp click-to-chat, saved inquiry status, reminders, and a simple FAQ assistant for repeated first questions.
Built around public practice cues
Established 1985
Private dental care
Welsh speakers
Modern digital radiography
Anxious-patient friendly
38 Llandeilo Road
Patient capture
Keep phone and email visible, but add a trackable mobile path.
Capture the useful context
Name, phone, email, registered-patient status, urgency, preferred language, and best contact route.
Make follow-up visible
Email or Google Sheet logging stores source, status, owner, reminder time, and latest next action.
WhatsApp CRM concept
A simple route from website visit to reception follow-up.
The WhatsApp button does not replace the practice phone number. It gives mobile visitors a second route while the team still receives key context: patient type, inquiry category, urgency, and a reminder if the inquiry has not been resolved.
Patient
New private patient
Inquiry
Check-up availability
Status
Needs call-back today
Reminder
Reception - 14:00
FAQ/chatbot starter